Effective date: April 2021
Christopher David Mitchell is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Christopher David Mitchell may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13/04/2021
1.0 – Christopher David Mitchell’s Beliefs
1.1 – Relevant important bits
2.0 – Collection of Data and what we collect
2.1 – Booking and contact form
2.2 – Site visitation tracking
3.0 – How data is stored
3.1 – Our website
3.2 – Our data processors
4.0 – Security and data breaches
5.0 – Controlling your personal information
1.0 Christopher David Mitchell’s Beliefs
User privacy and data protection are human rights and we have a duty of care to the people within our data
Data should only be collected and processed when absolutely necessary
We hate spam- most people do!
We will never sell or distribute or make your data public!
1.1 – Relevant important bits
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to user privacy and data protection.
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
Australian Privacy Act 1988 (APA)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact [email protected]
2.0 COLLECTION OF DATA AND WHY WE COLLECT IT: This website collects data for the following reasons from the following third parties;
2.1 Booking and contact form: If you contact us by telephone or using the contact form we may collect the following information:
● your name
● contact information including email address and phone number
● other information – such as what service you may require and any extra info you provide.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
● Internal record keeping.
● We may use the information to improve our products and services.
● We may occasionally send emails about Christopher David Mitchell’s new services or other information which we think you may find interesting using the email address which you have provided
● All booking and payments through www.christopherdavidmitchell.com are processed via Paypal or Stripe system. For full information on the Paypal or Stripe processing of payments and terms and conditions please see https://www.paypal.com/uk/home or https://stripe.com/gb
● Upon booking a coaching session Christopher David Mitchell will need your email contact for updates to coaching sessions, for example, cancellations or changes to the session.
● Upon purchasing an online product, for example a course, Christopher David Mitchell will need to store your contact details in case of password changes and relevant updates to the product.
2.2 Site visitation tracking:
2.2.1 Google Analytics
● Christopher David Mitchell uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people visiting our site, and to gain an insight into how they are using the website (monitoring factors such as user journey, bounce rate, session duration, traffic source, etc.).
● GA also records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third party data processor.
● Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages on this website.
2.2.5 Facebook Pixel
Christopher David Mitchell uses Facebook’s pixel to collect different types of data whenever it is loaded;
Http headers – Anything present in HTTP headers. HTTP headers is a standard web protocol sent by default between any browser request and any server on the Internet. HTTP headers include IP addresses, information about the web browser, page location, document, referrer and user agent.
Pixel-specific data – This includes the pixel ID and Facebook cookie.
Optional values – We can optionally choose to send additional information about the visit through custom data events. Example custom data events are conversion value, page type and more. Read more about custom data events here.
3.0 HOW THE DATA IS STORED
3.0.1 Our Website
If data is submitted via the website, it is held in the website’s database and only used to either start an exciting new business partnership or to contact you further with your enquiry. The data is currently stored in an identifiable fashion, a limitation of the content management system this website is built on (Kajabi), as well as an email notification to [email protected] email where we can process the enquiry quicker.
Christopher David Mitchell holds data on secure servers.
3.0.2 Our data processors
Our services operate across a global infrastructure using our data controllers, who process in both EU and US-based servers. This processing is supported by strict legal compliance for safeguarding any transfers of personal data outside the EU.
3.2.1 This website’s server:
This website is hosted via the Kajabi hosting https://kajabi.com
4.0 SECURITY AND DATA BREACHES
We are committed to making sure that all your information is secure. In order to prevent disclosure or unauthorised access, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will report any unlawful data breach of this website’s database or the databases of any of our third-party processors to any and all relevant persons and authorities within 72 hours of the breach. This is only if it is apparent that personal data stored in an identifiable manner has been stolen.
5.0 CONTROLLING YOUR PERSONAL INFORMATION
Please see below for your rights and requests;
● Right to rectification – You’re able to request we edit account information at any time through the form below.
● Right to be forgotten – After receiving a request to be forgotten, we will permanently delete your record and all data associated with it within 30 days of receiving the request.
● Right of portability – If requested, we will export your data so it can be transferred to a third party.
● Right to object – At any time, you may object (via opt-out) to your personal data being used for specific purposes such as direct marketing, research, etc.
● Right of access – We’re transparent about the data we have and how we use it. You can contact us at any time if you’d like to access your data or if you have any questions about your data and how we’re using it.
Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features of this website will not function if you do not allow cookies or have cookies disabled.
This website makes use of essential session cookies to provide you, the visitor, with a service. We have automatically set a session cookie so you can use this website and service. If you do not want this cookie set, then please follow the link at the bottom of this page or manually delete the session cookie at any time by following the instructions in your browser.
By continuing to use this website you give implied consent that we can store other cookies on your computer to provide you with this service.
We will store some third-party cookies to provide us with analytical data about who visits this website (anonymous visitor data, we cannot personally identify you), how they find us, and how long they use the site for.
We do not use any information to track you, or personally identify you, we are only looking at summary data, always anonymous.
We automatically set a session cookie in order for you to use this website or service. This session cookie is essential for the correct operation of this website and service. If the session cookie is not available, you may not be able to use some or all of the features of this website or service.
The session cookie stores some basic information about your current status such as whether you are logged in and previous search information e.g. registration numbers and filters.
A session cookie only lasts as long as your current browsing session and is typically removed or deleted by your browser when you stop using this website or service. You can manually delete your session cookie at any time by following the instructions in your browser.
This website makes use of Google Analytics. Google Analytics sets a cookie which allows us to view anonymous visitor data so we can improve this website or service to you. We typically make use of the overall visitor counts, the search parameters users used to find us and the amount of time a user spent on the site. You can manually delete this cookie at any time by following the instructions in your browser.
The 2003 Regulations implemented a European Directive – 2002/58/EC – which is concerned with the protection of privacy in the electronic communications sector. In 2009 this Directive was amended by Directive 2009/136/EC. This included a change to Article 5(3) of the E-Privacy Directive requiring consent for storage or access to information stored on a subscriber or users terminal equipment – in other words, a requirement to obtain consent for cookies and similar technologies.